Refund policy

Return and refund policy

Custom and personalized products

Custom, personalized, and made-to-order products are final sale and are not eligible for return or exchange because of buyer's remorse, sizing preference, or a change of mind after production has begun.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from the approved design or order, contact giftedandglamcollections@gmail.com within 7 calendar days of delivery. Include the order number and clear photographs of the item and packaging. If the claim is approved, Gifted and Glam Collection will provide return instructions and cover return shipping. Depending on the circumstances, we will repair, replace, or refund the affected item.

Non-personalized items

Eligible non-personalized items may be returned within 30 calendar days after delivery. Items must be unworn, unused, in their original condition, with tags and original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping for non-defective returns. No restocking fee applies.

Starting a return

Email giftedandglamcollections@gmail.com before sending any item. Approved returns must be sent to: 13732 Dunbar Terrace, Germantown, MD 20874, United States. Items returned without prior authorization may not be accepted.

Refund timing

We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time. If more than 15 business days have passed since approval, contact us.

Cancellations and order changes

Contact us within 24 hours after ordering to request a cancellation or change. Once production has begun, a custom or personalized order cannot be canceled or changed.

Contact

Gifted and Glam Collection
13732 Dunbar Terrace, Germantown, MD 20874, United States
+1 443-802-2577
giftedandglamcollections@gmail.com