Frequently Asked Questions

Ordering and customization

How do I customize my order?

Select the product and available options, then complete checkout. Reply to the order-confirmation email with names, text, colors, sizes, and special requests. You may also email giftedandglamcollections@gmail.com with your order number. We confirm custom designs before production.

Can I see a design preview?

Yes. For custom and personalized orders, we send a digital design preview for approval before production.

Production and shipping

How long does production take?

Production normally takes 3–5 business days after all customization details and design approval are received.

How are orders shipped?

Orders ship from Germantown, Maryland by USPS or UPS. Most U.S. orders arrive 3–5 business days after shipment. Exact shipping charges are displayed at checkout. See our Shipping Policy.

Returns

What is the return policy?

Custom and personalized products are final sale except when damaged, defective, or different from the approved design or order. Report those problems within 7 calendar days of delivery with the order number and photographs. Eligible non-personalized products may be returned within 30 calendar days after delivery. See the complete Return and Refund Policy.

Customer service

Email giftedandglamcollections@gmail.com, call +1 443-802-2577, or use our Contact page. We typically respond within one business day.